Terms and Conditions

Terms of Use

This website (“Website”) is owned and provided by IQ Fire Solutions Limited (registered in England and Wales with company number 6577219) whose registered address is Lingwood House, The Green, Stanford-Le-Hope, Essex SS17 0EX.

In these Terms of Use, “we”, “our” and “us” means IQ Fire Solutions Limited and “you” and “your” means any person who accesses and uses this Website.

1. In General

Access to and use of this Website and the products and services available through this Website (collectively, the “Services”) are subject to the following terms, conditions and notices (the “Terms of Service”). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by IQ FIRE SOLUTIONS (the “Linked Sites”). IQ FIRE SOLUTIONS has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

2. Privacy Policy

IQFIRESOLUTIONS.co.uk (“IQ FIRE SOLUTIONS Limited”) is totally committed to protecting the privacy of our site visitors and customers. The IQ FIRE SOLUTIONS team members are customers themselves of other Internet sites and fully appreciate and respect the importance of privacy on the Internet. We will not disclose information about our customers to third parties except where it is part of providing a service to you – e.g. arranging for a product to be sent to you, carrying out credit and other security checks and for the purposes of customer research and profiling or where we have your express permission to do so.

A. Your Consent

We will not sell your name, address, e-mail address, credit card information or personal information to any third party (excluding partners from whom you may have linked to our site) without your permission.

B. Communication & Marketing

If you have made a purchase from our store we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. You will also be given the opportunity to receive such communications from us and selected third parties when you become a member of IQ FIRE SOLUTIONS.

All IQ FIRE SOLUTIONS members have the option to opt-out of receiving marketing communications from us and/or selected third parties. If you do not wish to continue to receive marketing from us and/or selected third parties click on the “unsubscribe” link in any email communications which we might send you.

C. What are Cookies?

A cookie is a small information file that is sent to your computer and is stored on your hard drive. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit IQ FIRE SOLUTIONS, by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

D. Site Statistics

We may disclose aggregate, anonymised statistics about the number of visitors to this Website or number of quotations provided as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Website on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors’ screen settings and other general information. IQ FIRE SOLUTIONS uses and stores this type of information, as with that obtained from other cookies used on the site, to help it improve the services to its users. Further information regarding the way in which this information is obtained and used can be obtained by contacting us at info@iqfiresolutions.com.

E. Protecting your security

We may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. This is done only to confirm your identity – a credit check is not performed and your credit rating is unaffected.

F. Transfers of your Information

The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for IQ FIRE SOLUTIONS or one of our suppliers. Such processing may, for example, be required in order to fulfil your order, process your payment details or provide support services.

Unfortunately, the transmission of information via the Internet is not completely secure. We will do our best to protect your personal data, but cannot guarantee the security of data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

G. Disclosures of your information

We may disclose your personal information to any of our group of companies. We may also disclose your personal information to third parties:

  1. In the event that IQ FIRE SOLUTIONS sells or buys any business or assets;
  2. If IQ FIRE SOLUTIONS or substantially all of its assets are acquired by a third party, in which case personal data which we hold about our customers may be one of the transferred assets; or
  3. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of; or to protect the rights, property, or safety of IQ FIRE SOLUTIONS, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

H. Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

I. Checking your Details

If you wish to verify the details you have submitted to IQ FIRE SOLUTIONS you may do so by contacting us via the e-mail address or address given below. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser’s password memory function as that would permit other people using your terminal to access your personal information.

J. Contacting us

IQ FIRE SOLUTIONS.com Limited (at info@iqfiresolutions.com) is the data controller for the purpose of the Data Protection Act 1998 (the Act).

You have the right to access the information which IQ FIRE SOLUTIONS holds about you and your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to hear from our customers. We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a customer service member of the IQ FIRE SOLUTIONS team, who will be delighted to answer any questions you may have.

3. Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as “spam”; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. IQ FIRE SOLUTIONS will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

4. Intellectual Property, Software and Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of IQ FIRE SOLUTIONS or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by IQ FIRE SOLUTIONS and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by IQ FIRE SOLUTIONS or its licensors. No licence or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of IQ FIRE SOLUTIONS.

5. IQ FIRE SOLUTIONS Community Areas

A. Registration

IQ FIRE SOLUTIONS reserves the right to close accounts if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupts any of our services in any way.

If you use multiple logins for the purpose of disrupting the community you may have action taken against all of your accounts.

B. Submission of material

By submitting any material to us, you automatically grant IQ FIRE SOLUTIONS the royalty-free, perpetual, exclusive right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. You also acknowledge that IQ FIRE SOLUTIONS is not obliged to publish any material submitted by you on any IQ FIRE SOLUTIONS publication.

We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

In certain circumstances IQ FIRE SOLUTIONS may also share your contribution with trusted third parties.

By submitting any material to us, you agree to use the IQ FIRE SOLUTIONS Community areas in accordance with the Community Guidelines [link] and these Terms and Conditions and the Community Terms and Conditions.

C. Failure to comply

If you fail to abide by these Community Rules you may be sent an email which informs you why your contribution has been refused or edited. This email will also include a warning that continuing to break the rules may result in action being taken against your account or accounts.

This action may include any content posted by you being checked before allowed to go on the site or a temporary or permanent suspension of your ability to participate in any or all areas of IQ FIRE SOLUTIONS.

IQ FIRE SOLUTIONS reserves the right to delete any contribution, or take action against any IQ FIRE SOLUTIONS account, at any time, for any reason.

If you do not want to grant IQ FIRE SOLUTIONS the permission set out above on these terms, please do not submit or share your contribution on the Community website.

6. Terms of Quotation and Sale

A. Service

We provide an online service which enables you retrieve a quotation for our services.

We also provide a service which enables you to obtain advice and assistance offline (for example over the telephone) after using this Website.

Information on this Website is provided for general information purposes only, should not be relied upon by you and is provided so that you can select the product or service that you feel is most appropriate to meet your needs. You should always check the suitability, adequacy and appropriateness of the product or service that is of interest to you and it is your sole decision whether to obtain or refrain from obtaining any product or service. If you are in any doubt as to the suitability, adequacy or appropriateness of any product or service referred to on this Website.

By submitting your details, you are making an offer to obtain the relevant product or service, on its terms and conditions that may be accepted or rejected. The Sales Agreement contract for the product or service will only be concluded once your offer has been accepted. Please note that acceptance of your payment where possible on this Website does not constitute as an acceptance of your offer. You will receive confirmation when your offer has been accepted along with the Sales Agreement with terms and condition.

B. Quotation

Our Online Quote allows you to generate a quotation for our Fire Alarm Maintenance Service.


You will need to answer a number of questions on this Website in order to obtain a quote for the product and or service. These questions are designed to ensure that we and all relevant insurance providers have all the information necessary to provide you with appropriate and timely information relating to the products and or service in which you are interested. The level of cover and the amount you will pay will be determined by the answers you provide to these questions. It is therefore very important that you answer all of the questions truthfully, completely and accurately and that you disclose all relevant facts. Failure to do so could invalidate the your quotation and should you sign a contract, we will reserve the right to terminate the contract.

It is very important that you check all of the information to ensure it is true, correct, complete and accurate, that it is not misleading and that you have disclosed all relevant facts. It is your responsibility to identify and correct any mistakes or errors in the information held by IQ Fire Solutions Ltd about the project before you sign our agreement of sale. Failure to correct any mistakes or errors in the information held by IQ Fire Solutions about the project or a failure to disclose all relevant facts could invalidate your contract agreement.

If you are in any doubt as to whether any information is relevant or required to be disclosed or that something may be incorrect you should disclose it to IQ Fire Solutions Ltd before you apply for the Sales Agreement. If you do not provide all such information or if you fail to notify about any circumstances likely to influence the assessment of the risks involved, your proposed Sales Agreement may be terminated.

You agree that we may use your data to send you a renewal quote when your annual policy is due to expire to remind you of this. This may include performing a new quote for you based on the information you have previously provided. It is very important that you check all of the information about you is true, correct, complete and accurate, that it is not misleading and that you have disclosed all relevant facts before you apply. It is your responsibility to identify and correct any mistakes or errors in the information about you before you apply for any product and or service.

It is very important before you apply to carefully read the terms and conditions of the product and service, IQ Fire Solutions’ terms and conditions and any other documentation that applies to the product or service. You must familiarise yourself with all the details of the product and service, for example, the restrictions, exclusions, conditions and obligations which apply. It is your responsibility to ensure that the product or service matches your requirements and that you agree to the terms and conditions of the product before you apply for it. We accept no responsibility or liability whatsoever for any loss or damage you may suffer or incur in the event that any product and or service you apply for does not meet your requirements or is not suitable for you.

You may apply for quotation for Fire Maintenance Service through this Website. You will need to provide details of the the relevant details. On completion you will receive an e-mail confirming your quotation. You will then be contacted by IQ Fire Solutions to discuss the accuracy of information. The Sales of Agreement will then be complied with payment due within 30 days before the contract commencement date.

The Sales Agreement Contract will be between you and IQ Fire Solutions. By providing you with a quote we are not making an offer of contract with you on those terms. Instead, by submitting your details, you are making an offer to purchase the relevant product and or service. The contract will be concluded once your offer has been accepted. Please note that acceptance of your payment does not constitute acceptance of your offer. You will receive confirmation when your offer has been accepted.

C. Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you a Sales Agreement Contract and that you agree to the relevant terms and condition in relation to that contact. Please read our terms and condition for Sales Agreement Quotation here.

D. Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

E. Payment

Upon receiving your Sales Agreement Contract you will 30 days to make payment before you contract commencement date.

Discount Codes

  1. Account discount codes – Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
  2. Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

7. Reservation of performance in case of goods not being available

If goods you ordered are not available within thirty days of your order, IQ Fire Solutions can withdraw from the purchase agreement even if it has confirmed acceptance of your order. If the company withdraws from the purchase agreement, it will immediately inform you of this and will immediately refund the amount already paid by you for these goods.

8. Price and additional costs

The total amount of your order, including all taxes and additional costs such as labour, packaging and delivery, will be detailed in the Sale Agreement Contract.

We endeavor to ensure that the information shown on the web site is as accurate as possible. We cannot be held responsible for typographical errors on this site, including but not limited to those regarding price. We reserve the right to make changes to our web site including prices, products and terms & conditions without any notice being given.

All products and services are subject to availability and may be withdrawn from sale at any time.

9. Right to cancel

A. Change of mind

If you are in any doubt or wish to change your mind and terminate the contract between yourself and IQ Fire Solutions, you may do so, providing all or any works carried out involving product and or services by IQ Fire Solutions are paid in full.

B. Inaccuracy

If you are in any doubt as to whether any information is relevant or required to be disclosed or that something may be incorrect you should disclose it to IQ Fire Solutions Ltd before you apply for the Sales Agreement. If you do not provide all such information or if you fail to notify about any circumstances likely to influence the assessment of the risks involved, your proposed Sales Agreement may be terminated.

10. Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law IQ FIRE SOLUTIONS and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect IQ FIRE SOLUTIONS’s liability for death or personal injury arising from its negligence, nor for fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

11. Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

12. Disclaimer as to ownership of trade marks, images of personalities and third party copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with IQ FIRE SOLUTIONS and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to IQ FIRE SOLUTIONS.

13. Indemnity

You agree to indemnify, defend and hold harmless IQ FIRE SOLUTIONS, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.

14. Variation

IQ FIRE SOLUTIONS shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

15. Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.

16. Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.

17. Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

18. Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the English courts. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

19. Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and IQ FIRE SOLUTIONS. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of IQ FIRE SOLUTIONS.